FAQ’s & About Us

Rob and Amanda Becher

Owners of ByronCampers Mullumbimby, Amanda and Rob

On top of the world – View from the top of Cradle Mountain, Tasmania

About ByronCampers Mullumbimby

ByronCampers Mullumbimby is a family run business based in Mullumbimby, NSW, just 13 minutes from Byron Bay and 5 minutes from Brunswick Heads in Northern New South Wales.

Rob and Amanda are enthusiastic travellers and campers and as such have an appreciation of what you are looking for when you decide on that family get-away or quiet weekend alone.

We cater for short weekends away or that once in a lifetime trip around this great country of ours.

Call us anytime to discuss what you are looking for and how we can help bring your dream holiday to life!

Contact details are as follows:

Rob & Amanda Becher
ByronCampers
72 McCauley’s Lane
Mullumbimby, NSW, 2482
Australia
+61 (0)431 409 474
Monday-Friday 9-5 NSW

To reach us by email, fill in the form to the right, or visit our Contact Us page.

Tow, Setup and Pulldown Service

ByronCampers offers a Tow, Setup and Pulldown Service. We can tow the vehicle to your desired location and have it set up for you before you arrive. And pull it down for you when you’re done!

Or you might be in need of an ‘extra room’ at your house for visitors during busy holiday periods. With this service we are able to take all the worry out of it for you.

Please contact us to discuss your requirements and to secure a quotation for this service.

Frequently Asked Questions

Q. Where are you located?
A. ByronCampers is located in Mullumbimby on the Northern Rivers of NSW. We are ideally situated just 5 minutes from Brunswick Heads, 15 minutes from Byron Bay and 45 minutes from the Tweed and Gold Coast.

Q. Can I look at the vans before deciding to hire?
A. Of course you can. Just contact us to make a convenient time.

Q. Can you tow and set up a van for us.
A. Of course! ByronCampers is happy to tow one of our vans to your site and have it set up for you. Contact us to discuss the details.

Q. How long have you been in the business of renting vans?
A. We have been renting or lending our vans out to friends and family from time to time for years. Only in the past couple of years, however, have we decided to open a business to the public. Both Rob and Amanda are avid campers, having back-packed, biked, tented and more recently, ‘glamped’ our way around much of this great country. We have plenty of experience to make sure you get the best out of your camping holiday.

Q. Can we drop off our van at another location or do we have to return it to Mullumbimby?
A. Currently, we have no facility to enable you to drop off our vans anywhere except back here in Mullumbimby.

Q. Are all of your vans insured or do I need my own insurance cover?
A. All of our vehicles are comprehensively insured by CGU. So there is no need for you to carry your own insurance. We do require you to leave a fully refundable security deposit of $250 with us when you pick up your van or trailer. This is held in trust and is there purely to cover our insurance excess in the unlikely event of having to make a claim. This is all explained to you in our comprehensive Hire Agreement available for printing and downloading on this website.

Q. How many vans do you have for hire?
A. Currently, ByronCampers has 2 A-van aliners, 1 Jayco Eagle poptop camper and 1 Customline camper trailer.

Q. How far in advance do I need to book?
A. Obviously the sooner you can confirm a booking (with a 25% deposit of the hire fee), the better. It’s not until we have received that deposit, that the vehicle you have selected is ‘blocked out’ for the period of your hire. Until then, it is still available for hire by someone else.

Q. What happens if I have paid my deposit and then I need to cancel?
A. In this event, ByronCampers will do everything we can to re-hire the van or camper. If we are successful, you will receive a 75% refund of your deposit. If we are unable to re-hire the van for the period of your hire, then unfortunately, you will lose your deposit. So the earlier you let us know the better the chance we have of a re-hire.

Q. Are there any restrictions as to where we can take the campers?
A. Yes – but not many. The details are contained within our Hire Agreement, but broadly speaking, all of our vans and campers are for ‘on-road’ use only. We do not allow any of our vans or campers to go over to Fraser Island, nor above the snow line in winter. Apart from that, this great big country of ours is your own playground!

Q. What if we break down?
A. Unfortunately, unexpected and unlikely events such as break downs do occur. In this instance, if it is your tow vehicle that has broken down, then obviously you will need to have both it and the camper or van towed to a workshop. Contact us as soon as you can and we can discuss the details and options. If it is our van or camper that has suffered the problem, and if it can be easily repaired, then we would ask you to arrange to have the vehicle fixed and keep the receipts for the work. We will of course refund you all out of pocket expenses. Again, it is important to contact us a soon as you can to discuss the details.

Q. Do you accept Credit card payment?
A. Yes we do! We also accept direct deposit, Paypal, cash or bank cheque.

Q. Are pets allowed in any of your vans or campers?
A. Sorry – no.

Q. Is smoking allowed in any of your vans or campers?
A. No.

Q. How can I find out if my vehicle is suited to towing your particular van or camper?
A. Check with your vehicle’s manufacturer. You should be able to Google your vehicle make and model and check towing weights (braked and un-braked).

Got a question? Ask us!

Rob & Amanda Becher
ByronCampers
72 McAuleys Lane
Mullumbimby, NSW, 2482
Australia
+61 (0)431409474
Monday-Friday 9-5 NSW